[To be confirmed by KAIF: review this entire policy before publishing]
Where we deliver
KAIF currently delivers within Australia. [To be confirmed by KAIF: any exclusions]
Processing time
[To be confirmed by KAIF: how long orders take to be dispatched]
Shipping rates
Available shipping options and their costs are calculated and shown at checkout before you pay. [To be confirmed by KAIF: summary of rates, and any free-shipping threshold — must match WooCommerce → Settings → Shipping]
Delivery timeframes
[To be confirmed by KAIF: estimated delivery times by region, and the carrier you use]
Tracking
[To be confirmed by KAIF: how and when customers receive tracking details] You can also check your order status on our Order Tracking page.
Fragrance shipping restrictions
[To be confirmed by KAIF: perfumes can be classed as dangerous goods for air transport — confirm with your carrier which services you can use and whether this affects delivery times]
Lost or damaged parcels
If your parcel is lost or arrives damaged, please contact us. [To be confirmed by KAIF: your process and timeframes]