[To be confirmed by KAIF: review this entire policy before publishing]
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change of mind
[To be confirmed by KAIF: whether you accept change-of-mind returns, the timeframe, and the condition items must be in (e.g. unopened, cellophane intact)]
Faulty, damaged or incorrect items
Please contact us with your order number and photos. [To be confirmed by KAIF: timeframe to report and how you will resolve it]
How to start a return
[To be confirmed by KAIF: step-by-step return process and return address]
Refunds
Approved refunds are returned to the original payment method. [To be confirmed by KAIF: how long refunds take and whether shipping costs are refunded]